How do I return an item?
Shipping & Returns

Domestic Shipping (continental U.S., Alaska and Hawaii)

Orders are usually shipped within 24 hours (Monday-Friday), excluding holidays. Shipping and billing addresses must be valid U.S. addresses that are on file with your credit card company. We also shipping to A.P.O. / F.P.O. and P.O. Box addresses.

For other shipping methods please use our shipping estimator at checkout.

International Shipping (Central and South America, Europe, Asia, and Oceania)

All International orders will be charged $39.95 flat shipping fee.

Customs or Import Duties You, the buyer, may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Payment - International orders Shoppingberg prefers Paypal, money orders and Western Union payments for international orders. We also accept VISA, MasterCard, American Express and Discover. Please note that we might request further identity verification (like a copy of your passport and credit card via fax or email) for our international customers paying through credit card or paypal.

Credit Cards Shoppingberg accepts VISA, MasterCard, American Express, and Discover. You may place your order online anytime via our secure credit card processing network. Or call us at +1 424 222 3965, and we can take your order over the phone.

Paypal We also accept PayPal payments (http://www.paypal.com) for all eligible customers and countries.

Taxes Residents of California pay 8.75% tax which is calculated automatically when placing your order. Shoppingberg does not charge sales tax for sales outside the state of California, or outside the USA.

Returns

Shoppingberg takes great pride in its reputation for quality and excellent value. If for any reason you are not fully satisfied with your purchase, simply return the item(s) to us within 14 days from the day of delivery and we'll gladly process any exchange or a return for a refund. The shipping charges for international orders will not be refunded.Customer is responsible for the return shipping.

Exchanges

All unused merchandise may be exchanged within 14 days from the delivery date. A flat processing fee of $15 is applied to all exchanges being shipped within the United States ($40 for International exchanges).

Refunds

All returns are subject to a 10% restocking fee from the purchase value (this fee covers our credit card, store fees and other costs to restock each item). A refund will be issued within 72 hours after receiving the returned merchandise. Please note that it might take 5-10 days for the credit to show on your credit card statement.




Please contact customer service for more information on returning an item. Thank you.